Effective BDC Management Strategies

Essential techniques for coaching your BDC to deliver higher performance and better results

Presented by Mark Rodriguez, Auto Client Care, Inc.

The seminar will teach Managers how get BDC Reps to achieve peak performance, increase appointments, and raise customer satisfaction.

Learn the strategies and methods you need to manage the activities of the BDC Department, including training techniques, goal setting, and policies to hold your BDC team accountable. Go back to your dealership with the confidence, the skills, and an action plan to make an immediate impact on your BDC Department.

Effective BDC Management Strategies will teach participants to:

• Understand individual values, goals, strengths and weaknesses
• Establish practical strategies to get outstanding results
• Set goals, reward good performance and deal with poor performers
• Develop an effective management style
• Motivate, delegate work and deal with difficult employee situations

New Agenda Topics for 2015:

• Training Strategies that get new employees ready for live calls
• Developing an effective process that will work for your dealership
• Techniques to effectively measure employee effectiveness

About the Instructor: With more than 20 years combined automotive retail and training experience, Mark Rodriguez specializes in training and coaching dealership personnel from all departments to deliver world class customer excellence over the phone. He is a professional member of the National Speakers Association, a workshop presenter for NJCar and proud to have presented some of the most well-attended workshops for GNYADA.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability results within each department.