The Rise and Fall of your CSI

Deliver customer service experience that separates you from the pack

Presented by Dave Finley, Senior Consultant / Business Development TRAINSMART, INC.

Developing a customer-centric culture is critical to building solid customer relationships. This workshop will teach everyone in your dealership to understand their role in providing an exceptional customer experience that goes way beyond customer satisfaction. This seminar is packed with tips to create that “WOW” moment.

The Rise and Fall of CSI class will teach attendees:

• The impact of customer service on the dealership and the bottom line
• Communication Etiquette: email, phone and face to face
• To improve problem solving skills
• How to go beyond just “satisfied” customers
• Strategies to manage challenging situations

About the Instructor: Dave Finley is Senior Consultant/Business Development Trainsmart, Inc. Dave Finley has extensive skills and knowledge related to improving people and organizational performance. He focuses on establishing and sustaining effective and enduring client and team relationships. Dave achieves results related to improved client and employee satisfaction and retention, greater productivity, and increased profitability by leveraging his extensive business acumen and leadership experience.

GNYADA Seminars, held in person, are developed by qualified dealership experts to meet the highest possible standards and deliver the latest information and solutions for your most pressing business needs. Our programs train new and seasoned dealership professionals to improve operations and profitability results within each department.

Reserve your seat today. Call the GNYADA Education and Training team directly at 718.640.2012, fax your registration form to 718.407.6970, or register here